FAQs
FAQs - IonicSwift
Welcome to our Frequently Asked Questions page! Below, you'll find answers to the most common questions about our products, services, and policies. If you have any other questions, feel free to contact us at contact@ionicswift.com.
1. What is IonicSwift?
IonicSwift is your go-to store for innovative, high-quality pet products designed to enhance the lives of pets and their owners. We’re committed to providing products that are both practical and enjoyable for your furry friends.
2. Do you ship internationally?
Yes! We offer worldwide shipping.
3. How much does shipping cost?
We provide free worldwide shipping on all orders 30$ or more. For orders below $30, there is a flat shipping fee of $7.
4. How long will it take to receive my order?
Our standard shipping time is 6-10 business days, depending on your location. Please note that shipping times may vary during holidays or due to customs delays.
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our Order Tracking Page.
6. What payment methods do you accept?
We accept the following payment methods:
- Credit Cards: Visa, Mastercard, American Express
- Apple Pay
- PayPal
Your payment information is secure, and we never store your card details.
7. Are your products safe for pets?
Absolutely! All our products are carefully sourced and tested to ensure they meet safety standards for your pets.
8. What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, please email us at contact@ionicswift.com within 7 days of receiving your order. Include your order number and photos of the product, and we’ll resolve the issue promptly.
9. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving it. To initiate a return, contact us at contact@ionicswift.com.
10. How will I receive my refund?
Refunds are processed back to your original payment method within 5-7 business days after we receive the returned product.
11. Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it. After this window, we begin processing the order, and cancellations are no longer possible.
12. What if I entered the wrong shipping address?
If you’ve entered the wrong address, please contact us at contact@ionicswift.com immediately. If the order hasn’t been shipped yet, we’ll update your shipping details.
13. How do I contact customer support?
You can reach us via email at contact@ionicswift.com or call us at +85264522767. We’re here to help!