Refund and Return Policy
Effective Date: 10 Jan 2025
1. Return Policy
You can return your item within 30 days of delivery. The item must be:
- Unused and in its original condition.
- Returned in its original packaging.
- Accompanied by proof of purchase.
2. Non-Returnable Items
We do not accept returns for:
- Gift cards.
- Items marked as final sale.
3. Refunds
Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
4. Return Shipping
The customer is responsible for return shipping costs unless the item is defective or damaged.
5. How to Initiate a Return
To start a return, email contact@ionicswift.com with your order number and the reason for the return.